ServiceNow logo change to default if no ITIL role

AndersBGS
Tera Patron
Tera Patron

2 hours ago - last edited an hour ago

Hi all,

 

We have seen from our company instance that if a user have ITIL role, then logo is showing our correct company logo in our instance, but if user only have access to a custom app, hence no ITIL role, then they see the default ServiceNow logo in upper left corner.

 

Any idea where this might be configured?

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Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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2 REPLIES 2

M Iftikhar
Mega Sage

an hour ago

Hi @AndersBGS ,

You can check the following documentation:
Configure logo, colors, and system defaults for Core UI

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

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Dr Atul G- LNG
Tera Patron
Tera Patron

50m ago

Hi @AndersBGS 

Is there any out-of-the-box (OOB) theme applied that could be causing this issue?

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