ServiceNow logo change to default if no ITIL role

AndersBGS · ‎10-01-2025

Hi all,

We have seen from our company instance that if a user have ITIL role, then logo is showing our correct company logo in our instance, but if user only have access to a custom app, hence no ITIL role, then they see the default ServiceNow logo in upper left corner.

Any idea where this might be configured?

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Best regards
Anders

Rising star 2024
MVP 2025
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Ankur Bawiskar · ‎10-01-2025

@AndersBGS

see if these 2 OOTB scripts are customized which might be responsible to change the image based on role etc

BR: https://instanceName.service-now.com/nav_to.do?uri=sys_script.do?sys_id=af75f4830a01703300a0e13e02193426

Script Include: https://instanceName.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=f75e26d10a0a0bb9004e4e1c45d1f871

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Community Alums · ‎10-01-2025

Hi @AndersBGS ,

You can check the following documentation:
Configure logo, colors, and system defaults for Core UI

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

Dr Atul G- LNG · ‎10-01-2025

Hi @AndersBGS

Is there any out-of-the-box (OOB) theme applied that could be causing this issue?

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Ankur Bawiskar · ‎10-01-2025