ServiceNow Moogsoft Integration

[Nisha30]

HI,

Anyone can provide Document for ServiceNow -Moogsoft integration. 

There is Moogsoft doc publicly available but needed what are pre requisite and step by step guide from ServiceNow end. There are many threads went through but could not find exact ServiceNow activities explained.

 Can anyone has done and help with the document will be helpful

Thanks

[Community Alums]

Hi @Nisha30 ,

Prerequisites- 

• Note the URL of your ServiceNow incident management instance.

• Verify that ServiceNow and Moogsoft Enterprise can communicate over port 443.

I think the below documents should help-

https://docs.moogsoft.com/Enterprise.8.0.0/en/servicenow-147381.html#configure-servicenow-466

Above post has all the steps that you need to follow at ServiceNow end.

Basically you need to check the prerequisites and and follow the steps for importing the update set mentioned and then if you face any issue in deploying the update sets then you should refer to this KB Article-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957955

Also you need to configure a MID server.

Remaining configs need to be done at Moogsoft side.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[Nisha30]

Hi Sanjay , Thanks for sharing response. So as above mentioned by Mackl , Spoke is a pre requisite ?

[MackI · Accepted solution]

hi @Nisha30 

Here's a generalized approach to ServiceNow - Moogsoft integration, combining typical steps and considerations based on general knowledge of ServiceNow and integrations:
Pre-Requisites from the ServiceNow side:
1. Moogsoft Integration Hub Spoke: Ensure the Moogsoft spoke is installed in your ServiceNow instance. This provides the necessary actions, data structures, and logic to communicate with Moogsoft.
2. Credentials: Obtain the necessary credentials (API keys, usernames, passwords) for accessing both ServiceNow and Moogsoft APIs.
3. Scoped Applications: If necessary, create any custom scoped applications in ServiceNow to handle specific aspects of the integration.
4. Data Mapping: Define how ServiceNow data (incidents, alerts, etc.) will be mapped to Moogsoft data structures.
5. Event Management Configuration: Configure ServiceNow Event Management to send relevant events to Moogsoft.

Step-by-Step Guide (ServiceNow focus):
1. Create a Moogsoft Connection: In ServiceNow, establish a connection to Moogsoft using the credentials obtained. This is typically done through a Connection & Credential Alias record.
2. Configure Moogsoft Actions: Use the Moogsoft spoke actions (provided in the Integration Hub) to create custom actions in ServiceNow. These actions will perform specific operations in Moogsoft, such as creating alerts or updating incidents.
3. Create Event Mapping: Determine which ServiceNow events (e.g., incident creation, update, resolution) should trigger actions in Moogsoft. Create event mappings to associate ServiceNow events with specific Moogsoft actions.
4. Implement Business Rules: Write ServiceNow business rules to execute Moogsoft actions when relevant events occur. These rules will typically retrieve data from the ServiceNow event, map it to Moogsoft's data model, and call the appropriate Moogsoft actions.
5. Test the Integration: Thoroughly test the integration by simulating different scenarios in ServiceNow. Verify that events are correctly sent to Moogsoft, data is accurately mapped, and actions are performed as expected.
6. Monitor and Maintain: Regularly monitor the integration to ensure it continues to function correctly. Update the integration as needed when changes are made to either ServiceNow or Moogsoft.

Important Considerations:
* Error Handling: Implement robust error handling in your ServiceNow business rules via ServiceNow REST API to gracefully manage any failures in the integration.
* Security: Pay close attention to security when integrating with an external system like Moogsoft. Ensure credentials are stored securely and data is transmitted over encrypted channels.
* Customization: The above steps provide a general framework. Depending on your specific requirements, you may need to customize the integration further.

ServiceNow - Moogsoft Integration Applicability:
* ServiceNow Version: The integration is generally applicable to most recent ServiceNow versions that have the IntegrationHub feature. However, the specific Moogsoft spoke version might have compatibility requirements with specific ServiceNow releases. It's recommended to check the Moogsoft documentation and the ServiceNow store for compatibility information.
* ServiceNow Product Suite: The essential requirement is to have a ServiceNow subscription that includes the IntegrationHub feature. This allows you to install and use spokes like the Moogsoft spoke.
* Additionally, having the Event Management module would be beneficial to fully utilize the integration's capabilities. This module enables the creation and management of events that can trigger actions in Moogsoft.
* If you plan to use custom scoped applications, having the Application Development module would be necessary.

Specifics:
* Moogsoft Spoke: The Moogsoft spoke is available on the ServiceNow Store. It usually specifies the compatible ServiceNow versions.
* Documentation: The Moogsoft documentation often mentions the supported ServiceNow versions and any specific modules needed.

If you like this opinion and your problem is resolved after reviewing and applying it. Please kindly mark this your best answer‌(Accept Solution)🌠‌ OR  mark it  Helpful ‌⛑‌ if you think that you get some insight from this content relevant to your problem and help me to contribute more to this community

[Nisha30]

Thanks for reply so basically Spoke is there for this.