ServiceNow PDI Offline – Refresh Not Working, Wake Instance Option Missing, 502 Bad Gateway

[LasyaJ397627675]

Hello Community,

My ServiceNow Personal Developer Instance (PDI) has been showing Offline since today.

I have tried refreshing the instance from the Manage Instance page multiple times, but the status remains Offline. The Wake Instance button is also missing, and when I open my instance URL, I receive a 502 Bad Gateway error.

I have already tried refreshing the instance, but it has not resolved the issue.

Could anyone please suggest how to bring the instance back online? Is this a known PDI infrastructure issue, or is there another recovery method I should try?

I do not need to preserve any existing configurations or data, so I am also open to creating a new PDI if that is the recommended solution.

Thank you for your help.

[Dr Atul - LNG]

Hi @LasyaJ397627675 

We have some clarification from the PDI team now. New software installations across the PDI server infrastructure have temporarily caused several instances to go offline. The affected PDIs will remain unavailable until the installations are complete. Thanks for your patience in the meantime!!!