ServiceNow PDI Offline – Refresh Not Working, Wake Instance Option Missing, 502 Bad Gateway

LasyaJ397627675
Kilo Contributor

3 weeks ago

Hello Community,

 

My ServiceNow Personal Developer Instance (PDI) has been showing Offline since today.

I have tried refreshing the instance from the Manage Instance page multiple times, but the status remains Offline. The Wake Instance button is also missing, and when I open my instance URL, I receive a 502 Bad Gateway error.

I have already tried refreshing the instance, but it has not resolved the issue.

Could anyone please suggest how to bring the instance back online? Is this a known PDI infrastructure issue, or is there another recovery method I should try?

I do not need to preserve any existing configurations or data, so I am also open to creating a new PDI if that is the recommended solution.

Thank you for your help.

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4 REPLIES 4

Dr Atul - LNG
Tera Patron

3 weeks ago

Hi @LasyaJ397627675 

 

We have some clarification from the PDI team now. New software installations across the PDI server infrastructure have temporarily caused several instances to go offline. The affected PDIs will remain unavailable until the installations are complete. Thanks for your patience in the meantime!!!

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kanishka04s
Tera Contributor

3 weeks ago

Hi,

This is a known pattern with PDIs, not something specific to your instance. A few steps, in order:

  1. Check the status on the Developer Portal. Go to Manage Instance (developer.servicenow.com/dev.do#!/manage-instance). The Refresh button often brings an offline PDI back within a few minutes. If it goes to “Refreshing instance” and then back to “Offline”, the instance is likely down for unscheduled maintenance or an outage.
  2. Wait up to 24 hours. Outages like this can last from hours to a couple of days, and some people got an email when their instance came back. A missing Wake Instance button and a 502 error usually mean the backend is down, not that the instance went to sleep.
  3. If it’s still offline after about 24 hours, release it and request a new PDI. Since you don’t need your data or configuration, this is the fastest fix. Use Release on the Manage Instance page, then request a new instance.
  4. Be aware that provisioning can be slow. Some members reported long waits for new PDIs during busy periods, so keep an eye on your email and the request status.

PDIs have no official support, so these steps are the only options. For next time, back up your work with update sets or by connecting your app to source control (Git), so a reset doesn’t cost you anything.

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @LasyaJ397627675 

 

Please wait until the backend work is completed and your instance is up and running.

 

Check  the response from Admin Team   : https://www.servicenow.com/community/app-engine-forum/pdi-offline/td-p/3611953

 

TanushreeMaiti_0-1792585104086.png

 

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Aditya_hublikar
Giga Sage

3 weeks ago

Hello @LasyaJ397627675 ,

 

refer this admin post regarding PDI offline 

Aditya_hublikar_0-1792585262446.png

 

 

https://www.servicenow.com/community/developer-forum/pdi-dev443121-offline-502-snow-adc-no-wake-opti...

 

If this helps you then mar it as helpful and accept as solution .

Regards,

Aditya

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