ServiceNow PDI Request Still on Waitlist After 7–8 Days

1__ParagP
Tera Contributor

3 weeks ago

Hi everyone,

I submitted a request for a Personal Developer Instance (PDI) through the ServiceNow Developer Portal around October 12–13. It has been about a week, but my request is still showing a waitlist status, and I haven't received any email regarding instance availability yet.

I'm currently learning ServiceNow and need a personal instance to practice different concepts, work on configurations, and prepare for my CSA certification.

I understand that instance availability can vary, but I'm not sure how long the wait usually lasts. If anyone has faced a similar situation recently, I'd appreciate some advice.

  • Does the waitlist status usually take this long to change?

  • Is there any action I should take to make sure my request is processed properly?

  • Would you recommend waiting a little longer or trying something else?

I'd appreciate any suggestions or updates from people who have recently received their PDIs.

Thanks in advance for your help!

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2 REPLIES 2

Tanushree Maiti
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @1__ParagP 

 

Delay of PDI fulfillment (post Brazil release) is a known issue. Several community members have been reported the same.

 

Which versioned PDI  did you request.

 

If the requested PDI version is for Brazil and you are urgently looking for the PDI for your CSA exam , then you can cancel the request and submit a new request for the Australia PDI version.

 

If the Brazil version is required in the future, it can be upgraded later.

 

In the meantime( until your PDI is provisioned) , please leverage the lab instance available through the ServiceNow Administrator Fundamentals course.

 

Good luck !

Aditya_hublikar
Giga Sage

3 weeks ago

Hello @1__ParagP ,

 

I also requested access to the Brazil release around 5–6 days ago and received access today.

You can wait a little longer for your instance to be provisioned. Alternatively, you can cancel your current waitlist request and request a lower release, such as Zurich or Australia, to potentially get an instance sooner.

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya