ServiceNow PDI - unable to start

rgambill · 3 weeks ago

I keep getting a message that says the developer instances are down for unscheduled maintenance. This has been for the last 3 days. Any thoughts?

Dr Atul G- LNG · 3 weeks ago

Hi @rgambill

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

PDIs do not come with official support, so there is no escalation path available.
If possible, it may be best to wait a little longer and monitor the situation.
You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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AndersBGS · 3 weeks ago

Hi @rgambill

inly thought is that there is no support for PDIs - hence you can only wait or release and request a fresh installation.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Aditya_hublikar · 3 weeks ago

Hello @rgambill ,

This is common problem nowdays . Multiple users are facing same issue 🙂

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

SohamTipnis · 3 weeks ago

Hi @rgambill,

Three days is longer than the usual maintenance window. If your instance has been showing it's undergoing unscheduled maintenance continuously, it's likely not just routine maintenance.

In the meantime, you can also try releasing the instance (if that option is available) and requesting a new one, although that isn't always possible if the platform is experiencing capacity issues.

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Tanushree Maiti · 3 weeks ago

Hi @rgambill

If your your Servicenow Developer PDI has been stuck in a "launching," "waking up" or not getting online state for more than 24 hours, then I will advice you to release the instance and request a new one .

In your case, you have already waited for 3 days!

As you know there is no support available for PDI.

Note: Recent days, NEW PDI request provisioning is taking time due to long provision queue and high demand. So wait patiently.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti