ServiceNow PDI upgrade to Yokohama asks for MFA without setup

[Sangeetha_Jegan]

Hi team

    I recently upgraded my personal developer instance to the recent release Yokohama Patch 1. After the upgrade was successfully, when I tried to login to my PDI, it took me to the "Verify your identity" screen (screenshot below)

My question is,  I have not set MFA for my PDI prior to this upgrade. I happened to read that MFA is enforced for local logins (without sso) starting from Yokohama release and that, after login, setup MFA will be an option for setting up the MFA for the PDI. Right now, I don't see that 'Setup MFA' option and I am not sure which authenticator app my PDI is linked with. 

Is anyone else facing this issue? Do you know how to get past this? Right now, I am not able to login to my PDI because of this.

Thanks in advance for any help

Sangeetha.

[jcmings]

Have you tried logging in through the Start Building button on https://developer.servicenow.com/dev.do ?

[Sangeetha_Jegan]

Hi @jcmings 

  Thank you for the quick response. Yes, I did try through 'Start Building' from my developer site which directly takes me to the 'Verify your identity' screen that I shared. No luck.

[Viraj Hudlikar]

Hello @Sangeetha_Jegan 

If you have followed Yokohama release for PDI it was mentioned that we need to setup mfa and if it's not done within stipulated time it will be enforced to get registered for same after deadline date. Since its asking for getting code from app i believe it's registration process so proceed with it and you will be ask to scan code get registered and enter six digit code from app you are choosing.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards

Viraj Hudlikar.

[Viraj Hudlikar]

@Sangeetha_Jegan After first screen option selection what are next screen coming up?