Subject: Encryption Popup Issue When Attaching Files in Specific Catalogs

[JAYESH KUMAR YA]

 I'm encountering an issue where an encryption popup appears whenever I try to attach files using the paperclip icon. This problem occurs in some catalogs but not all.

Additional Context:

• The affected catalogs have a mandatory attachment variable configured
• The issue is specific to certain catalogs only

Questions:

1. Is the mandatory attachment variable causing this encryption popup?
2. What are the steps to resolve this issue?

Requesting assistance from: @Ankur Bawiskar @Sohail Khilji

[Ankur Bawiskar]

@JAYESH KUMAR YA 

check these links

Encrypt Attachment in Service Portal without Dialog box for user input 

How to customise the attachment encryption popup modal 

If my response helped please mark it correct and close the thread so that it benefits future readers.