Servicenow PDIs are not waking up

[AnkitaH]

Two of my PDIs are not waking up. Showing as "Instance is Hibernating, please use the 'wake up' action in the action menu to wake it up". Retrying continuously to wake up for several times. Should I wait for some days? Is my instance gone with all the data? If there's any way to get back my instances?

[Sandeep Rajput]

@AnkitaH If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

[Dr Atul G- LNG]

Hi @AnkitaH 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[swapnali ombale]

Hi @AnkitaH 

Same issue I have face yesterday i have tried so many times but didn't wake up so I release it and request new one you also try this 

Kindly mark my answer as helpful and accept solution if it helped you in anyway.