Servicenow Portal landing page - After submitting request can we redirect to someother page?

[snuser09]

I would first explain the process we are doing. 

When ever a user submits a requests, we are sending the form infomation to another application(pinnacle) using API and opening ticket with pinnacle and immediately closing the ticket in servicenow. AS it will be handled in pinnacle.

The problem is , the landing page after submitting the request is attached below, Since the ticket is already closed in servicenow it might confuse the users and also it has attachments. Where the user can go ahead and put more information but technically the ticket is already closed. So I would like to redirect users to someother page with custom message after submitting the ticket saying ticket closed here and handled by different team/application. 

If I change the landing page that we see below, it makes change globally and it effects all other forms. 

IS there any way to acheive this?

[Cody Smith _ Cl]

Hello,

In your widget for the button where they submit, it probably already has some code in there to redirect the user to the Requests page. If you could find where in the widget its sending the re-direct, you can change the url to a new page. 

Is the submit widget out of box, or is it custom?

[snuser09]

It is out of box.

But if we change the url, it is going to change for all the forms right. I want it ot change for only few forms.

How can we do that?