ServiceNow release notes automation

[mandgm1]

Dear all,

We are using customized form of ServiceNow. We have releases twice in a month and post the release we manually export the release notes field values mentioned in the feature and publish it in a common location. 

Instead I would like to know if we can automate this?

Plan is to post the deployment execute job to automate release note generation and  pop up a banner message in the home page which will have URL mentioned to the releases notes location.

By this way we can increase the visibility of the same.

Is it possible?

[Riya Verma · Accepted solution]

Hi @mandgm1 ,

Hope you are doing great.

To achieve it:

1. Create a script that runs as part of the release deployment processto extract the release notes from the customized form and store them in a designated location. You can use server-side scripting,  to achieve this functionality.

// Retrieve the release notes from the customized form
var releaseNotes = current.getValue('release_notes');

// Generate a unique file name or path for each release
var fileName = 'release_notes_' + current.getValue('release_number') + '.txt';

// Store the release notes in a common location, such as a shared network drive or a document repository
var fileSys = new GlideSysAttachment();
fileSys.write('common_location', fileName, releaseNotes);
​

• Once the release notes are stored, you can create a banner message that will be displayed on the home page after each deployment. This banner message will include a URL linking to the location where the release notes are published.

To create a baner in step2, :

1. create UI macro.

<div class="banner">
  <a href="URL_TO_RELEASE_NOTES" target="_blank">
    New release notes are available. Click here to view.
  </a>
</div>
​

•  Edit the page and add a UI Macro widget.

•  Configure the widget to use the "ReleaseNotesBanner" UI Macro you created earlier.