ServiceNow Reporting Every 5 Minutes

[km123]

Hello,

I'm new to report creation in ServiceNow and need guidance on how to turn my idea into reality. I've looked at various examples but none are close to what I'm trying to create.

I want to create a report that runs every five minutes (2:00, 2:05, 2:10, etc.). The minimum time in the reporting application is hourly. This isn't granular enough for my application. This report will look at the incidents table and the intent is to analyze a trend of incidents over a period of time by location by creating a line chart.  

My report creation looks like this so far... Is there anyway to change the per section to include minutes?

Any help would be greatly appreciated!

[ewanh · Accepted solution]

Does not appear to be an option in reporting for time period in minutes (or atleast its not obvious).   You may be able to capture this using Performance Analytics>Data Collector.   The run field includes a "periodically" option and the capability to break it down by minutes.

[knight202]

Try this:

[Steven G_]

Hi KM,

I would suggest you go with PA like Ewan suggested above, this is the use case when you want to start using PA for this type of data, you should be able to get some good data with the free options that come with your instance. If you need further manageability it will run you 20% of your total Licensing cost to buy PA. Hope this helps