ServiceNow ↔ SCCM/ MECM

iamkurt
Tera Contributor

‎01-09-2025 12:50 PM

I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.
I will be reaching out to the SCCM guy.

1) What are the things I need to be looking for?
2) What tables should I check?
3) What and where should I check is coming over from SCCM?
4) Is there a  template I can create to document this integration?
5) What all questions do I need to ask the SCCM guy?

 

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AshishKM
Kilo Patron
Kilo Patron

‎01-09-2025 03:21 PM - edited ‎01-09-2025 03:24 PM

Hi @iamkurt,

 

First you need to go throuh the ServiceNow's documentation for SCCM integration and refer this KB0855784 

 

Some point to remember ( but not limited to)

 

  • SCCM Version ( from SCCM Team )
  • ServiceNow SCCM Plugin ( from SN Store )
  • SCCM Server Credential & port ( from SCCM Team ) for Data Source creation
  • What data you are expecting from SCCM and target table ( mostly cmdb_ci_computer and associated tables like Disk, OS, Processers ..ect. )
  • Also, check if using transform map or Service Graph based on SCCM plugin used

 

AshishKM_0-1736464768424.png

 

-Thanks,

AshishKM


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Mark Manders
Mega Patron

‎01-13-2025 12:25 AM

https://chatgpt.com/share/6780487d-31b0-800c-8ec0-cbe206cf75e8

 


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