6. Copy the work notes of child to its Parent.

[purnendu]

Copy the work notes of child to its Parent.


I have written this code:--|

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    var incGr = new GlideRecord('incident');

    incGr.addQuery('parent', current.parent.sys_id);

    incGr.addQuery('state', '!=', '7');

    incGr.query();

    while (incGr.next()) {

      incGr.work_notes = current.work_notes.getJournalEntry(1);

        incGr.update();

    }

})(current, previous);


after update

Condition : Worknote changes.

but i am not getting the desired result.

Thanks in advance.

[Sandeep Rajput · Accepted solution]

@purnendu Please update your script as follows.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var incGr = new GlideRecord('incident');
    incGr.addQuery('sys_id', current.parent.sys_id); //fetch the parent incident matching with sys_id
    incGr.addQuery('state', '!=', '7');
    incGr.query();
    while (incGr.next()) {
      incGr.work_notes = current.work_notes.getJournalEntry(1);
        incGr.update();
    }

})(current, previous);

[purnendu]

@Sandeep Rajput Thank you so much Sandeep.

[Sandeep Rajput]

@purnendu Thanks a lot for accepting the response. Please mark it helpful too.