ServiceNow to Jira Incident Ebonding

[Sriram28]

Hello Team,

Can comeone send any requirement gathering and implementation documents for  ServiceNow to Jira Incident Ebonding.

Thanks in advance

[ersureshbe]

Hi, Pls refer below for technical aspects

1. End Point URLs, Service Accounts, Oauth Authentication

2. Integration Hub License

3. Field Mapping Document

4. State field Matrix and Choice and Reference table Matrix

5. Notification life cycle templates

6. Error Handling and Auto Incident Creation

7. Attachment Integration - Inbound & Outbound, Attachment Type and Attachment Size

Functional Aspect:

1. High Level Design Document

2. Low Level Design Document

3. Define Outscope

[Valmik Patil1]

Hello @Sriram28 ,

Below is the step by step guide for integration with JIRA.

Link

Please Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Thank,

Valmik Patil