Clicking on category on CSM portal, not displaying the related catalog item in the page.

[janani4]

Hello Everyone,
When I click on "Catalog" from the CSM Portal and then try to click on a category the tiles don't change. Still it shows popular Item.

Currently it seems like this,

after i refresh the page, the tiles showing related catalog item

[julie598doy]

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@janani4 wrote:

Hello Everyone,
When I click on "Catalog" from the CSM Portal and then try to click on a category the tiles don't change. Still it shows popular Item.

Currently it seems like this,

after i refresh the page, the tiles showing related catalog item

---

Hello,
It sounds like there might be a delay or caching issue in the CSM Portal. Try clearing your browser cache or using an incognito window to see if that resolves the problem. If the issue persists, it may be a configuration problem that needs to be addressed by your portal administrator.

Best Regards,
Julie Doyle

[Satoshi Abe]

@janani4 

as far as I see your screen shot, page is showed without problem because page tite is changed to business support.

in this case, make sure that your catalog item categoies showed currently are not set to business support.

[janani sundaram]

Hello ,

If i have clicked anyother categories from the business support, its not showing the related catalog items based on category.

Its still showing on popular items

If i do refresh, it is showing correctly

[Satoshi Abe]

it might be caused browser cash.please delete browser cash.

https://support.google.com/accounts/answer/32050