ServiceNow to Jira integration using business rule

[Shalika]

I am new to integration in ServiceNow. 

I want to integrate SNow and Jira. The use case is such that whenever a incident is created in SNow, it should reflect in Jira. I have created the REST message Successfully. After that, what I need to do?

Should I write a business rule and if yes what would it be like 

[Shalika]

What to write in script include and how to set up payload

[Nagaraj Tofin5]

Hi Shalika,

Inside script include:

functionName: function() {

var request = new sn_ws.RESTMessageV2();
request.setEndpoint('end point here');
request.setHttpMethod('POST'); //for create operation

//Eg. UserName="admin", Password="admin" for this code sample.
var user = 'admin';
var password = 'admin';
request.setBasicAuth(user, password);

//If having any requestBody
request.setRequestBody(JSON.stringify(requestBody)); //as per your requirement

request.setRequestHeader("Accept", "application/json");
var response = request.execute();
gs.log(response.getBody());

},

Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions

[Shalika]

How to create payload and what to write in it

[Nagaraj Tofin5]

Hi Shalika,

• It depends on the requirement of other tool, how they need and in which format they need payload
• Next is field mappings, there'll be field mappings from ServiceNow to integrating tool, based on that we need to map

Feel free to mark correct, If I answered your query.

[Shalika]

Like I want that Short description and Number field in SNow should be mapped with summary field of Jira and description of both instances should be mapped. Then how should I proceed with writing the payload