ServiceNow to Jira integration using business rule

[Shalika]

I am new to integration in ServiceNow. 

I want to integrate SNow and Jira. The use case is such that whenever a incident is created in SNow, it should reflect in Jira. I have created the REST message Successfully. After that, what I need to do?

Should I write a business rule and if yes what would it be like 

[Nagaraj Tofin5]

Hi Shalika,

Please find below code snippet to be written in script include function about creation of payload in JSON format.

Var grIncident = new GlideRecord('incident');

grIncident.addEncodedQuery('sys_id='+grIncident.getUniqueValue());

grIncident.query();

if(grIncident.next()) {

  var data = {};

   data = {

         'short_description': grIncident.short_description,

         'number': grIncident.number

    }

   var payload = JSON.stringify(data);

}

Kindly mark as correct if I answered or provided solution for your query.

[Shalika]

I have created BR as follows - 

    try{

        sm = new sn_ws.RESTMessageV2("Neste Siili JIRA", "POST");
        sm.setStringParameter("description", current.description);
        sm.setStringParameter("short_description", current.short_description);
        sm.setStringParameter("number", current.number);

        var payload ='';
        payload+= payload + "1" + current.description + "2" + current.short_description + "3" + current.number;
        gs.log("hello INC Silli "+ payload);

        response = sm.execute();
        status = response.getStatusCode();

    
    } catch(ex) {
        responseBody = ex.getMessage();
        status = '500';
        gs.log("hello JIRA response"+responseBody );
    } finally {
        requestBody = sm ? sm.getRequestBody():null;
    }

 }

And created POST method with payload contents as follows -

{
    "fields": {
        "project": {
            "key": "SSP"
        },
        "short description": "${short_description}",
        "description": "${description}",
        "issuetype": {
            "name": "Incident"
        }

    }
}

I can see the response code as 200, but still no issue being created on Jira side

What am I doing wrong here?

[Eric Smith]

Shalika, hi. I think Nagaraj pointed out the solution. I must admit we do use external help to make such integration. We deploy a connector (called zigiops) - it saves a lot of time and effort and works great.