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7 hours ago
Hi
I want to send from servicenow flow designer as a hyperlink to jira description field, but in flow designer action for description field in jira we used :
var instanceUrl= gs.getProperty("glide.servlet.uri");
var iUrl=instanceUrl+'incident.do?sys_id=' + fd_data.trigger.current.sys_id;
var url = '<a href="'+iUrl+ '">' "ServiceNow |"+ fd_data.trigger.current.number + '</a>';
return url;
but it's posting as to jira description :
<a href="https://instance.service-now.com/now/nav/ui/classic/params/target/incident.do">"ServiceNow|INC00001"...
we want as Servicenow | INC0001233 (HYPERLINK) IN JIRA description field
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7 hours ago
how are you sending that?
share that step and screenshots
are you sure JIRA description field is capable of accepting links?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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5 hours ago
any update to above comment?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 hours ago
jira description field is capable of accepting links
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3 hours ago

