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ServiceNow to Jira

Vedavalli
Mega Sage

Hi
I want to send from servicenow flow designer as a hyperlink to jira description field,  but in flow designer action for description field in jira we used : 

var instanceUrl= gs.getProperty("glide.servlet.uri");

var iUrl=instanceUrl+'incident.do?sys_id=' + fd_data.trigger.current.sys_id;

var url = '<a href="'+iUrl+ '">' "ServiceNow |"+ fd_data.trigger.current.number + '</a>';

return url;


but it's posting as to jira description :
<a href="https://instance.service-now.com/now/nav/ui/classic/params/target/incident.do">"ServiceNow|INC00001"...

we want as Servicenow | INC0001233 (HYPERLINK) IN JIRA description field

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@Vedavalli 

how are you sending that?

share that step and screenshots

are you sure JIRA description field is capable of accepting links?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Vedavalli 

any update to above comment?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

jira  description field is capable of accepting links