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08-14-2024 01:37 PM
Is it possible to have a drop down of messages to choose from in ServiceNow to send, for instance asking for additional info.
08-14-2024 05:17 PM
@ishitagshar Response template https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/human-resources/con... is one such feature which you can use for this purpose.
