Standard Change Template
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08-14-2024 09:44 AM - edited 08-14-2024 09:52 AM
HI All,
I am facing one issue with the standard change template.
I have a request to update a standard change template. I am updating that but when I am creating new standard CR using that template, the field value is showing as old one only. It is not showing the updated one on the CR form.
The field -"Review Required" has three values. The old value is "Manager", the new Value which I need to update is "None"
Have anyone came across this issue. If yes, then how to resolve this issue? Attached it is the issue screenshot.
Thanks,
Rooma
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08-14-2024 09:54 AM
Hi @Rooma1
When ever a standard change template modified, it go for the approval again, please check is modified template in complete state or in progress.
Once it has been approved the changes will reflect.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-14-2024 09:58 AM - edited 08-14-2024 09:59 AM
Hi @Dr Atul G- LNG , The Standard change proposal is already approved and it is in closed state.
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08-14-2024 06:38 PM
Hi @Rooma1
It might be then a cache issue, try to do cache.do and logout n login
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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