Servicenow validates inactive users while sending an email

[Abhijith322]

Hello ServiceNow enthusiasts,

It is known that ServiceNow restricts emails sent to inactive users. How exactly does this happen in ServiceNow? Similarly, what happens if I pass a hard-coded email ID that doesn't exist in ServiceNow as parm 1 while triggering an event that triggers a notification?

I believe there has to be some mechanism that validates it. So folks, if you know anything, please shed some light on my query(I would  request not to put the system property that makes the system treat emails as guests to trigger inbound actions).

Thanks in advance

[Mani Arigala]

Hi All,  

We need your help. We have observed an issue in our ServiceNow instance.  

We configured an email notification to trigger when an SCTASK is closed as Completed. However, the same email address was also created in ServiceNow as a contact. While the contact record was active, the emails were triggered correctly from SCTASK. Once we deactivated the contact in ServiceNow, the emails stopped triggering when SCTASK is closed as Completed.  

Could you please confirm if there is a relationship between the Active/Inactive status of a profile and the triggering of email notifications?  

Thanks,  

Mani Arigala