ServiceNow Versus Jira

[KhairulAnuN]

Can anybody let me know on above oversell ServiceNow v's other competitor products like Jira, Ninja or etc.

[HIROSHI SATOH]

Feature	ServiceNow	Jira	Ninja
Platform	Cloud-based ITSM platform	Agile project management tool	Project management and invoicing tool
Primary Use	IT Service Management, IT Operations Management	Software development, project management	Project management, invoicing, and client management
Scalability	Enterprise-level, scalable	Suitable for small to large teams	Suitable for small to medium-sized businesses
Automation	Advanced automation capabilities	Basic automation features	Basic automation features
Integration	Integrates with various tools and services	Integrates with Atlassian tools and third-party apps	Integrates with payment gateways, CRM systems
User Interface	User-friendly, customizable UI	User-friendly, customizable UI	Simple, intuitive UI
Cost	Generally more expensive	More affordable, especially for small teams	Affordable, with various pricing plans
Customer Support	24/7 support, self-service portal	Support through Atlassian community, documentation	Support through documentation, email, and live chat
Additional Features	AI-powered solutions, workflow automation, asset management	Agile boards, issue tracking, reporting	Invoicing, time tracking, client management

[Dr Atul G- LNG]

Hi @KhairulAnuN 

I think @HIROSHI SATOH explained well but in what sense you need more information please let us know.