Servicenow VIP Flag Color in Red

[Ashish Kathait]

VIP Flag changes color to Red OOTB on Incident form 

How to achieve same in Service Operation Workspace.

[Brian Lancaster]

Are you referring to the fact that the calls name is red rather then just the VIP symbol?

[Ashish Kathait]

Yes Correct the name should be in Red Color, VIP flag is already there. 

[jcmings]

@Ashish Kathait  to change it to red:

1. Go to Now Experience Framework > Configuration Settings > UX Highlighted Values.
2. Find the caller_id record that's on the incident table (OOTB sys_id: 3867a9b193824a10c3bbf04e64891827).
3. Open the highlighted value condition with the condition "Caller VIP = true" from the related list (OOTB sys_id: 70772db193824a10c3bbf04e64891889e).
4. Change the color to  "Critical." You can also update the icon if you'd like!

[Ashish Kathait]

Thanks But need to change the Color of Caller  Text to Red.

[Dr Atul G- LNG]

That’s not possible, mate. It would require significant technical debt, so it’s better to use what’s provided by ServiceNow and educate your users accordingly, mate. @Ashish Kathait