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ServicePortal alert messages for user's without manager

extsandhyak
Tera Contributor

Hi All,

 

 

I have  a requirement that, if user doesn't have line manager updated for him in user table, then he shouldn't be able to submit any form in service Portal.

There should be a Alert message when he opens any form there should be pop up to contact line manager to raise a request on behalf.

 

Please let me know the best way to achieve this.

 

 

7 REPLIES 7

@extsandhyak 
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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar Thank you for all the details.. I can't use user criteria since I have show the form to user but he shouldn't be able to submit it. I can try hidden single line text method.

 

But this needs to be created in all catalog form?

 

 

Hi @Ankur Bawiskar Do I have to create this hidden single line text in all catalog form then?

Please confim.