Serviceportal 'Approvals' widget Visibility issue.

[Jay75]

Hi,

In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget.

Thanks and Regards,

Jay

[Anil Lande]

Hi,

This is OOB widgets and only available for users having role 'approval_user'.

If you want to make it visible then add this role to particular users.

Or clone OOB widget and modify it and remove role restrictions. And replace cloned widget on Portal.

 

Thanks,
Anil Lande

[Anil Lande]

Please check below links to know more about cloning process.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/build/service-portal/task/t_Clone...

https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_application_develop...

Thanks,
Anil Lande

[Jay75]

Hi Anil, thanks for your quick response, I tried manupilating roles by cloning the widget, but still its not visible to users other than 'approver_user','approval_admin' & 'admin'

[Anil Lande · Accepted solution]

Hi Jay,

I did below changes to widget and its working form me.

Impersonated user who is having at least one pending approval.

 

Thanks,

Anil Lande