Hi All,
I've created a record producer for some incidents. All the incidents created via this record producer will be Sev 2 so we are not asking them a severity question.
I have been trying to set the value of the questions in the record producer script but not having any luck.
Back end incident form has the following fields:
The answer to 'number of users affected' & 'number of transactions affected' set the value of the 'impact' field.
Then the answers to 'impact' & 'urgency' then set the value for 'severity'
Below is an example of how the choices are setup.
In the record producer script I have the following:
I have also tried with '2' and "2" and still it does not set the value in the back end incident form.
Any help as to where I am going wrong is greatly appreciated.
Thanks
Sam
