How do I mimic an incoming email in dev instance with a from address that isn't mine?

[Jeff316]

Hi All,

I think I did this once but I don't remember how now.

In my dev instance I want to simulate that I received an inbound email that will open an incident.

I can easily send emails to my instance from my own email address and that works fine.

I need to test inbound email actions when an email comes from an address like "santa@northpole.com"

Since I can't ask Santa to send me actual emails from that address to test with until closer to December, how can I go into my dev instance and perhaps alter an email that I sent from my own email address but replace the 'from' email address with santa@northpole.com and have my instance reprocess the email as if santa@northpole.com sent the email so I can test my inbound email action?

We have many different customers that will send inbound emails to open incidents and we have actions do different things when it comes from those email addresses.

We don't want to bother those customers all day asking them to send dummy emails so we can get them from their addresses.

Can't I simulate that?

Appreciate the help.

Jeff

[joost2]

Hi Jeffrey,

Send your test email from your own email address. When it comes into the inbox export it via XML.   Delete the email from the inbox. Edit the XML to change the parameters your inbound rule depends on. Import the XML file back into the inbox.

Kind Regards,

Joost

[Jeff316]

Hello Joost,

I was hoping it could be done through the GUI so our testers could do with ease, however I'll take any method I can get.

I sent an email from my email address.

It opened an incident.

I did catch the incoming email from my address in the inbox before it moved to received.

I exported that record to xml

I changed all occurrences of my email address in the xml and imported back into the inbox.

It did not create an incident but I could see the record with "santa" in the received box as "processed"

I clicked on the reprocess email button and it created a new incident but with me as the caller and not santa.