Set assignment group based on CI support group

anvitha ash
Tera Contributor

Hi,  

 

How to set assignment group based on the C.I support group.

 

 Whenever the C.I is selected it should automatically set assignment group.

 

Note: we don't want look-up rules (ex., Assignment lookup rules or assignment rules)

1 REPLY 1

Upender Kumar
Mega Sage

You can either use before insert business rules or use onChange client script on CI field...