Set assignment group based on CI support group
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08-02-2023 12:59 PM
Hi,
How to set assignment group based on the C.I support group.
Whenever the C.I is selected it should automatically set assignment group.
Note: we don't want look-up rules (ex., Assignment lookup rules or assignment rules)
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08-02-2023 01:33 PM
You can either use before insert business rules or use onChange client script on CI field...