Set Default Font Family and Font Size on Knowledge Articles (HTML-filed)

andersbogsjo · ‎11-22-2018

Hi!

Is it possible to change the Default Font Family and Font Size when creating new Knowledge Articles via some kind of configuration?

Or is the only possible way around to use Templates?

Regards

Anders Bogsjö

Alberto Consonn · ‎11-23-2018

Try with this code:

<p><span style="font-family: serif, sans-serif; font-size: 12pt;">&nbsp;</span></p>

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

View solution in original post

Jay2284 · ‎05-23-2025

Hi Alberto,

we have similar requirement, we are facing the issue for extra space in Resolution and Cause field, if we remove &nbsp, then again it setting back to verdana 8, how can we fix this?

Nagarjuna · ‎07-31-2023

It is working only when we enter the data manually in article body, but if we copy pasted the article body data (ex-word, notepad) after clicking the Remove-formatting again it is going back to the previous OBB default.

Community Alums · ‎08-23-2023

We have the exact same issue!!!

WHY set default in ServiceNow to Font size 8!!!

We tried running scripts to set to Arial 12 and it 'appears to work' but if you paste from and strip out formatting it defaults to OOB fonts and sizes...furthermore... if you use the WYSIWYG editor to remove formatting... it also goes back to the OOB Verdana Size 8!! This is way to small and there should be a way to set the library settings or default settings across the board for a 'default font' where default = default. This should not be this difficult.

AJ2025 · ‎11-06-2024

We need not only the font but various headings settings as well to load by default. How could this be done?