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Set Default for Field in Legacy AWS

Ntombi_N
Tera Contributor

I am trying to set the default selection on the workspace view of the incident form. 

I have made sure I am in the correct scope and I can re-arrange the layout and add more fields but I can not change the properties of fields that are already on the form. 

Ntombi_N_0-1700750058882.png

 



I also can not create a dictionary entry to be able to set the default field. 
 

Can anyone please help me set the default of the "Notify By' field to email. 
It is a string type field. 

1 REPLY 1

AshishKM
Kilo Patron
Kilo Patron

Hi @Ntombi_N

This "Notify By" field in global scope or ITSM Workspace scope.

 

-Thanks

Ashish

 


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