Set Default for Field in Legacy AWS
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11-23-2023 06:37 AM
I am trying to set the default selection on the workspace view of the incident form.
I have made sure I am in the correct scope and I can re-arrange the layout and add more fields but I can not change the properties of fields that are already on the form.
I also can not create a dictionary entry to be able to set the default field.
Can anyone please help me set the default of the "Notify By' field to email.
It is a string type field.
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11-23-2023 09:30 AM
Hi @Ntombi_N,
This "Notify By" field in global scope or ITSM Workspace scope.
-Thanks
Ashish
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