Set default value in Channel as Email in UI Builder Service Operation Workspace

Service_RNow · ‎03-21-2024

Hello,

How Can we set default value in Channel as Email in UI Builder Service Operation Workspace

Thanks

Community Alums · ‎03-21-2024

Sir you have to go to the Classic view of the "Incident" record, Go to the "Channel" field , right click > configure Dictionary > Choice List Specification, add the below:

Set the default Value as email:

You can see in the workspace as well like below:

Taddaaa...Done

😊

View solution in original post

Manoj89 · ‎03-21-2024

Hi Ram,

That's pretty simple, in the payload of chrome_tab, add additional parameter to the incident related object

 {
            "label": {
                "translatable": true,
                "message": "New Incident"
            },
            "routeInfo": {
                "route": "record",
                "fields": {
                    "table": "incident",
                    "sysId": "-1"
                },
                "params": {
                    "query": "contact_type=email"
                },
                "multiInstField": "sysId"
            }

Here you are adding additional parameter to the routeinfo as below

"params": {
                    "query": "contact_type=email"
                }

View solution in original post

Harish KM · ‎03-21-2024

Hi @Service_RNow the usual way of setting default value will work in workspace as well

Regards
Harish

Service_RNow · ‎03-21-2024

Yes, @Harish KM

When Create New incident from here.

Harish KM · ‎03-21-2024

Hi @Service_RNow Sandeep has already shared the steps to do.

Regards
Harish

Community Alums · ‎03-21-2024

Hi @Service_RNow ,

Sir you have to go to the Classic view of the "Incident" record, Go to the "Channel" field , right click > configure Dictionary > Choice List Specification, add the below:

Set the default Value as email:

You can see in the workspace as well like below:

Taddaaa...Done

😊