Set default value in Channel as Email in UI Builder Service Operation Workspace

[Service_RNow]

Hello,

How Can we set default value in Channel as Email in UI Builder Service Operation Workspace

 Thanks

[Community Alums · Accepted solution]

Hi @Service_RNow ,

Sir you have to go to the Classic view of the "Incident" record, Go to the "Channel" field , right click > configure Dictionary > Choice List Specification, add the below:

Set the default Value as email:

You can see in the workspace as well like below:

Taddaaa...Done

😊

[Manoj89 · Accepted solution]

Hi Ram,

That's pretty simple, in the payload of chrome_tab, add additional parameter to the incident related object

 {
            "label": {
                "translatable": true,
                "message": "New Incident"
            },
            "routeInfo": {
                "route": "record",
                "fields": {
                    "table": "incident",
                    "sysId": "-1"
                },
                "params": {
                    "query": "contact_type=email"
                },
                "multiInstField": "sysId"
            }

Here you are adding additional parameter to the routeinfo as below

"params": {
                    "query": "contact_type=email"
                }