Set default values in email client from script

[brumiou]

Hi,

I'm opening an email client window from a ui macro (the purpose is to have a mail icon next to a field).

To open the client I'm using this script :  

var id = g_form.getUniqueValue();
popupOpenEmailClient("email_client.do?sysparm_target=incident&sysparm_table=incident&sysparm_sys_id=" + id + "&sys_uniqueValue=" + id);
}

It works fine.

But now I want to set the value of the from, to ans subject field.

I've tried a lot of thing, but without any chance.

Do you know a way to set the value of these fields in the mail client popup?

Thanks a lot

rgds

Xavier

[Jay_Ford]

Have you tried using email client templates?

Enabling the Email Client - ServiceNow Wiki

Section 5.2

[brumiou]

Yes, but then I've another issue : as I need an Icon near the assigned to field and another Icon near the technician, how can I do the distinction between these 2 different mail template...

The only way I see to do this is to fill the fields from the url

but thanks for the answer

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Email Setup

Visit http://docs.servicenow.com for the latest product documentation

[brumiou · Accepted solution]

Hi,

maybe it can help somebody, but I've managed to do it.

I've created a field called u_client_mail_type as a choice field with different velues in it : assigned_to, technical_correspondant, user.

For each value I've created a client mail template with this field and value in the condition.

And in the ui macro, I simply call the popupOpenEmailClient like that :

popupOpenEmailClient("email_client.do?sysparm_table=incident&sysparm_sys_id="+id+"&sysparm_target=incident&sys_target=incident&sys_uniqueValue="+id+"&sys_row=0&sysparm_encoded_record=&incident.u_client_mail_type=assigned_to&sysparm_stack=no");

the important part is the incident.u_client_mail_type=assigned_to at the end of the url, to select the template I need.

The field doesn't have to be on the form, it's just used in the template condition.

rgds

Xavier