Set default values in email client from script

brumiou · ‎01-23-2014

Hi,

I'm opening an email client window from a ui macro (the purpose is to have a mail icon next to a field).

To open the client I'm using this script :


var id = g_form.getUniqueValue();
popupOpenEmailClient("email_client.do?sysparm_target=incident&amp;amp;sysparm_table=incident&amp;amp;sysparm_sys_id=" + id + "&amp;amp;sys_uniqueValue=" + id);
}

It works fine.

But now I want to set the value of the from, to ans subject field.

I've tried a lot of thing, but without any chance.

Do you know a way to set the value of these fields in the mail client popup?

Thanks a lot

rgds

Xavier

brumiou · ‎01-27-2014

Hi,

maybe it can help somebody, but I've managed to do it.

I've created a field called u_client_mail_type as a choice field with different velues in it : assigned_to, technical_correspondant, user.

For each value I've created a client mail template with this field and value in the condition.

And in the ui macro, I simply call the popupOpenEmailClient like that :

popupOpenEmailClient("email_client.do?sysparm_table=incident&amp;amp;sysparm_sys_id="+id+"&amp;amp;sysparm_target=incident&amp;amp;sys_target=incident&amp;amp;sys_uniqueValue="+id+"&amp;amp;sys_row=0&amp;amp;sysparm_encoded_record=&amp;amp;incident.u_client_mail_type=assigned_to&amp;amp;sysparm_stack=no");

the important part is the incident.u_client_mail_type=assigned_to at the end of the url, to select the template I need.

The field doesn't have to be on the form, it's just used in the template condition.

rgds

Xavier

View solution in original post

BK9 · ‎05-22-2014

Hi Xavier,

I've attempted this, but I can't get the url to select my email client template. I put the conditions in the email client template, but it isn't being selected. Any help would be great. Below is the url that I'm using:

email_client.do?sysparm_table=sc_request&sysparm_sys_id="+sysId+"&sysparm_target=sc_request&sys_target=sc_request&sys_uniqueValue="+sysId+"&sys_row=0&sc_request.u_client_mail_type=assigned_to&sysparm_stack=no

Thanks.

brumiou · ‎05-22-2014

Hi Brent,

in my system, I had to replace the '&' in the url by '&amp;'.

Let's try that first

rgds

Xavier

urmilla · ‎03-14-2017

Hi Xavier,

I have a similar requirement and I am trying to implement what you mentioned. I have a custom table and I have created a field called UI Action Type and have that mentioned in my client template as a condition. The following code opens the email template however it doesn't pick the template. Could you direct me in the correct direction.

popupOpenEmailClient("email_client.do?sysparm_target=u_work_order&amp;sysparm_table=u_work_order&amp;u_work_order.u_ui_action_type=SAN&amp;sysparm_sys_id=" + id + "&amp;sys_uniqueValue=" + id);

Thanks,

Urmilla

kreddyT · ‎04-25-2016

Were you able to change the "ReplyTo" in client template?

i need to set it to "assigned_to" user on my form but Replyto takes default system's email address.

I tried using email.setReplyto(); in mail_script but it didnt work.

Do you know a way to override the default replyto value in client template?

Thank you

brumiou · ‎04-25-2016

Hi,

are you sure it's in a email client template?

Then you have a field "Reply to".

Maybe it's just not displayed on your form.

I use the current logged user for this field, so it's set to : javascript:gs.getUserDisplayName() + "<" + gs.getUser().getEmail() + ">"

rgds

Xavier