Set default VIEW to open / global search an Item / story

guru_elearn
Kilo Expert

‎09-27-2016 01:14 AM

In my dev instance, I have a story list. By default it is showing "SCRUM" view in list. By clicking one story, it is opened with "SCRUM" view. But, my requirement is it should be in "Default" view.

I have removed the "scrum" view name from the respective modules by "Edit Application".

Now, the story list is showing in "Default" view. However, if we open any story, it is opening with "SCRUM" view.

Could you please let me know how to remove this "scrum" to show default view?

0 Helpfuls
  • 2,067 Views
5 REPLIES 5

Geoffrey2
ServiceNow Employee
ServiceNow Employee

‎09-27-2016 01:41 AM

You probably have some User Preferences remembering to use the scrum view.


Find and delete the User Preferences.


Screen Shot 2016-09-27 at 6.39.12 PM.png


Preview file
56 KB
0 Helpfuls

guru_elearn
Kilo Expert
In response to Geoffrey2

‎09-27-2016 01:51 AM

Hi Geoffrey Sage,



Thanks a lot for your immediate response. I verified in the "User Preferences". There is not item as "Scrum"


find_real_file.png


Also, I have data related with "Story" as below



find_real_file.png


So, I am unable to find the "Scrum" in this list.


Could you please let me know if I am doing anything wrong?



Thanks


Guru


Preview file
20 KB
Preview file
33 KB
0 Helpfuls

Geoffrey2
ServiceNow Employee
ServiceNow Employee
In response to guru_elearn

‎09-27-2016 01:59 AM

Try deleting the records, or setting the value to default.


You can also make sure there are no View Rules affecting it. Although there should not be any OOTB.


0 Helpfuls

anthony_blanco
Tera Contributor

‎09-29-2017 04:55 AM

There is a global business rule named "rm_story functions", this forces the view to scrum. Disable this business rule and you are able to change to the Default view.