Set descending order in "My tasks summary" widget

[Jonathan44]

Hello, our customer wants to set the order of tasks in his ESC service portal - "My Tasks" -> HRM Todos Summary - widget. The actual tasks should be displayed with the most recent item first - reverse order or descending. I investigated the widget but didn't found any option in order to achieve that without cloning it. Any of you guys/girls know an undocumented OOB possibility or did that already? Also I didnt found any documentation or KB entry OR cummunity article regarding this topic! Kind regards, Jonathan

 

[Dr Atul G- LNG]

Hi @Jonathan44 

Might be helpful

https://www.servicenow.com/community/employee-center-forum/how-to-change-the-display-order-of-the-qu...

[Jonathan44]

Hi @Dr Atul G- LNG ,

thanks for your reply - I thouroughly tested the resolutions in the link provided but it seems not to work altough it seems reasonable?! Heres what I've tested so far:

1) Open Activity Conf > Tasks > changed SortOrder to Descending - NOK

2) ...also changed SortBy to "sys_created_on" - NOK

3) ticked Advanced on/off - test with each option - NOK

4) Logged on/off - NOK

5) Clear cache & test - NOK

...any more you can think of or any other suggestions?

Cheers, J

[Dr Atul G- LNG]

Then may be it is some where in script only. Log a Now Support case 🙂

[Ramya95]

Hi Jonathan,

Have you found any solution to this issue. If yes, Kindly provide the solution.

Regards,

Ramya