Set email recipient based on variable answer

Cirrus · ‎02-24-2022

Hi,

As my scripting abilities are somewhat lacking, I have a scenario where I need to email the user defined by a catalog variable, call it user_affected, after the task has been completed. In the workflow, I have added the notification tile, and tried the following in the advanced script:

// Set the variable 'answer' to a comma-separated list of user or group sys_ids that you want the email sent to.
answer = [];
var user = current.variables.user_affected;
answer.user;

Unsurprisingly, it didnt generate an email to the answer for user_affected. Where am I going wrong please. Note the user_affected would be a record on sys_user table with a valid email address.

Thanks

Mark Guldhammer · ‎02-24-2022

Hi

So its a little difficult to guess what's the issue with only a fraction of the setup, but the correct way to add something to an array like answer, is:

//This is not correct
//awswer.user;

answer.push('some@email.com');

Also the user_affected is probably a GlideRecord? So you would need something like current.variables.user_affected.email to get the email address.

answer.push(current.variables.affected_user.email);

Hope it makes sense 🙂

-Mark

View solution in original post

kamadi lokeshra · ‎08-25-2023

Hi,

Solution to the email of the user defined by a catalog variable after the task has been completed.

In the workflow add in the script:

// Set the variable 'answer' to a comma-separated list of user or group sys_ids that you want the email sent to.
answer = [];
answer.push(current.variables.variable name.sys_id);
answer.push(current.variables.variable name.sys_id);

Note: Here variable name is a reference field.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,

Lokesh