Set email sender emails to newly added users in user table based on user's department

[vrushalivar]

I want to check if a record is newly created or updated in sys_user table, and check the department value , if users' department value is 'HR' the user should get emails from e.g example@hr.com email id . if user's department is IT user should get mails from e.g example@IT.com

[Dr Atul G- LNG]

Hi @vrushalivar 

As far as my understanding goes, this isn't feasible, as ServiceNow allows only one "from" email address to be configured in the email account.

The system only supports one active SMTP email account at a time, which is used to send all emails. However, you can receive emails from multiple POP3 or IMAP accounts.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859856

https://www.servicenow.com/community/itsm-forum/how-to-use-multiple-email-accounts-for-different-typ....