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‎07-03-2017 07:38 AM
I created a role "service_desk" and i want everyone with this role to use the default view when accessing incident table. I was able to do this when opening an existing record but it does not work when creating a new one...the ess view is being used
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‎07-05-2017 05:51 AM
Have you checked to see if the incident functions business rule is getting in the way? Replace YOURINSTANCE with your instance in the URL below.
https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=68c334efc0a80164016c1bce9b63...
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‎07-05-2017 06:39 AM
it is this business rule that getting in the way thx
