How to assign a user to assign_to field through email

manisha3014 · ‎07-05-2017

Hi All, i need to assignee a user to Assigned_to field Through email. Can anyone Please help me in this.

Abhishek Raj3 · ‎07-05-2017

Hi Manisha,

There is already a OOB Inbound action for same Named as Create Incident.

current.assigned_to = email.body.assign;

you have to type

assign:UserID in email and inbound will read and set it automatically.

THanks,

Abhishek

manisha3014 · ‎07-05-2017

Thank you Abhishek for your reply. can you be more specific with the script. I'm very new to this service now.

harishdasari · ‎07-05-2017

Hi Manisha,

You can do this using the Email inbound actions.

please fallow the above links to accomplish your requirement.

Thank you

Hope this might be helpful.

Abhishek Raj3 · ‎07-05-2017

HI Manisha,

In left navigation type Inbound action.

Open the Inbound actions and search for create incidents

open the create incidents.we have current.assigned_to= email.body.assign;

So whenever we will email to our servicenow instance putting in body assign:(Servicenow userid)/

it will automatically get assigned to that user.

Thanks,

Abhishek