set stacked view as default in agent workspace

[Priya Thakur2]

I need to set stacked view as default for agent workspace, how can I do it?

[Severin Reber]

Hello together
Would also be interested in this. Unfortunately, this cannot be set via the User Preference. But somehow it seems to be saved, because when I activate the stacked view it remains, even after a logout/login. Would like to make this setting by default for all.

Regards

Severin

[M Israfil]

Hi @Severin Reber 

You can find this preference record saved in the "sys_activity_supplemental" table with payload record:

{"incident_compose_stacked_view":true}

Hope this helps.

Thanks,

Mo

[matt_kean]

Anyone figure out how to do this?

[nagaraju snow6]

Anyone figure out how to do this?