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Set subject of email through Quick messages

Hema Chowdary B
Tera Contributor

‎10-11-2023 04:40 AM

I have a requirement where i have to set the subject of the email client upon selecting a template using quick message.

I tried using the mail script in quick message but its not working. Could someone help me achieve this.

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Hema Chowdary B
Tera Contributor

‎10-11-2023 05:06 AM

@SanjivMeher Could you please suggest on this. I have gone through your community post but could not find a relevant scenario.

https://www.servicenow.com/community/in-other-news/email-client-client-templates/ba-p/2286626/page/4...

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SanjivMeher
Mega Patron
Mega Patron
In response to Hema Chowdary B

‎10-11-2023 01:48 PM

I think you can use a combination of quick message and Email Client Template here. Use Email Client Template to auto-populate the subject and then user selects a Quick Message


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