I'm creating a catalog item, and at the bottom of the form I would like to display a line of text with a hyperlink on the end. What would be the best way to go about doing this? I've seen various forum posts suggesting to use a client script, annota...
Hi guys, hope someone can help as this is driving me a little made when I thought it would be straight forward - hopefully it is and I've just got fog brain from staring at it for a little long! On our change form we have a 'Downtime?' None/Yes/No fi...
I have a request to set the planned end date on an SLA based on the due date on the case (aka task).I was able to get that to work thanks to this wiki article: http://wiki.servicenow.com/index.php?title=Defining_Relative_Durations#gsc.tab=0What I'm n...
We have following Configuration item field in our snow environment. Now our requirement is that we have wrong ency while submitting a change request and we need to edit that but it grayed out. Can any suggest how this can be edited? Need to edit belo...
Hi Need a code : Request details associated with Requested Items. Number SLA Due Opened Thanks in advance, Keyur
How to trigger notifications in service now when SLA has reached for 75%. Notifications should trigger from 8am to 6 pm EST but it is triggering, outside of working hours. How to fix this. I think workflow is checking Percentage of SLA instead of bus...
Hello All,I have created a new field as "Table" whose Type is "String" and want to display the "Task Type" under choice field. So,to display all tables, clicked on Choice List Specification >> Select Choice as "Dropdown with None >> Choice Table as...
Hi Everyone, first time trying to set up an outbound web service in the system. Ultimately, what I want to do is to sent some information from a business rule to a web server where I have an .asmx service hosted. First step I took was to create a new...
I saw on SN guru there was an option for the change module to have this and it is already implemented in my environmen. But I want to see if it was possible in the Knowledgebase.
Hi,Question:- (a) An incident is raised. 2 tasks get associated simultaneously and parallel (not one after another) i.e task 1 and task 2. (b)After the completion of tasks, task 3 gets generated from task 1 and task 4 gets generated from task 2. ...
I'm using POST https://<instance_name>/api/sn_sc/servicecatalog/items/{sys_id}/order_now and receiving Error Code: 400 with description saying required variable is missing. There are mandatory variables [set by dictionary] inside a ‘variable set’...
Hi, I have created Active field as true/false to check/uncheck and created active date and inactive date fields as date/time. Now when the active box is true, active date should be updated with date when the active box was made true. When 'active' is...
Can anyone provide information about entitlement script in catalogs?
Hello team, We need the ability to "mass" import documents (pdf, word, etc.) from external repositories. If this is possible, how can we achieve this? Thank you, Bryan
We have a business requirement to open a links on a modal instead of a page. So basically we have this page X which will contain HTML widget and we add links to that HTML widget. Now the out of the box behavior when you click a link is that it will e...
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