Resolved! Search Widget: Scoped Application

Hi All,   I am building Service Portal in the scoped application and cloned typeahead search widget along with all dependency scripts. However, I am facing the below issue. Server JavaScript error Cannot find function getSearchSources in object com.g...

Resolved! How to auto Resolve Incidents that are 30 days or older

Resolved! How to get a widget (button) to set mandatory fields on a catalog item to not mandatory and submit "Draft" state of the form in Service Portal?

Hi all, I've got a record producer I'm fixing to work in Service Portal.  The form has a number of mandatory fields.  I've built a widget to put a "Save as Draft" button on the form.  When the user clicks the button, they are prompted with an alert. ...

Resolved! Allowing assignment groups to only be visible for incident tickets in the look up field

Is there an option to show the assignment group based on the module; instead of setting the 'Type' option for selecting the modules while Assignment Group creation. Let say we add a couple of new checkbox fields to the Group table E.G. ‘Requests Only...

Resolved! Calling Script Includes variables from other function

How can Script Includes variables be called by other functions? I have a Script Includes with several functions. Many of the data sources share a similar data source. Many of the functions generate some of the same variables. To avoid duplicating the...

Resolved! Field attributes on UI Page

I created a UI Page that asks two CIs. In a regular record I would give them the attributesref_auto_completer=AJAXReferenceChoicetree_picker=trueNow, I want to do the same on a UI Page. I have looked a bit for this, and cannot get any further than tw...

Resolved! How I can prevent End date to be less than Start Date using UI Policy

Hello Expert   I have in my table two fields only , a) start date >> b) end date  I want to prevent user to select end date before start date using UI Policy , always Im searching about best practices , no need for coding here , i think there are Out...

Resolved! How to set Company in sys_user with background script

Hi,   i try this script : var gr = new GlideRecord('sys_user'); var count = 0; gr.addQuery('company', '=', ''); gr.query(); while(gr.next()) { gr.setWorkflow(false); gr.company= 'CD68 - Département du Haut-Rhin'; gr.update(); ...

Resolved! If a ticket is on hold for some reason and user responds on e-mail, ticket status changes from “On hold” to “In Progress”. How to restrict this?

Hi Developers, If a ticket is on hold for some reason and user responds on e-mail, ticket status changes from “On hold” to “In Progress”. Where this functioanlities has been mentioned in Service Request or incident? And i want to restrict this and wa...

Resolved! How to Multiply currency field with integer value?

Hi, I have three fields Location (u_location)Ex-showroom Price(u_price_over_location)Added GST(u_added_gst) I have written onChange Client script, location is the field I have selected as onChange Field. Based on the location, "added GST" field shoul...

Resolved! How to remove default filter from task_ci table (Affected CI related list) on change form?

Hi,  On change request form, We have Affected CIs related list. Which contain default filter "Configuration Item Class !=  Application Service" highlighted in yellow color. How can I remove this filter?   Thanks Ravi Gupta

Resolved! Lookup Select Box not obeying ORDERBY in Reference Qual

Hi, I have a Catalog Item with a couple of Variables on it, which the second needs to be related to the first. This is working but I cannot get the Order clause to work on the second. Both variables are referencing the same table. Table: Custom table...