I am trying to add headers and footers through email scripts to the incident notification. I know there is a static way of just pasting the image in the email body, but i want to do it through an email scripts. Can anyone help me with the steps to do...
Hi, I have scenario, like Copying the Html content in the HTML field type to String field what ever format that was ter in HTML field..same as to replicate in Plain text(string field) as well.Without changing the format, any Idea on it. can anybody h...
Is there a way to see in the logs how was delivered a notification with a template where the field Sms alternate has some information and variables defined?
Hi all, I am struck with one issue, client has raise one priority issue that, @scenario:: when ever an email notification gets triggered to any group. If any one of the groups is in "out of office" mean if any one of the user in that group puts aut...
I am new to the ServiceNow environment and need some help with a client script and script include that I am trying to write and obtain the correct output. I am trying to write a script that will display certain values of the state field on the incide...
I've read that there is moment.js out of the box in Service Portal. I located the dependency called moment-timezone-with-data-2010-2020-v0.5 and tried to use it like this in an object array: start_date: moment(onbCase.getDisplayValue('hr_profile.e...
Our team built a scoped widget, but can't seem to get GlideRecordSecure to work. When we cloned the widget into the Global application however, it works just fine. Does GlideRecordSecure not work in scoped applications/widgets?
I am not a full fledged developer, probably more of a "citizen developer" .... I am working in our dev instance, and I am running out of sample data (RITMs). So I want to use Postman (or any other similar tool) to bulk create more RITMs. I am able to...
Hi, One of our user is trying to use * - on the "Short description" - available on the Incident form. And he has come with an issue stating : " Using * (asterisks) in the Short Description will cause SN to hang and freeze the browser or cause browse...
I'm currently working with the ServiceNow Catalog Rest API in Java. I have successfully added items to my cart and submitted my cart, however whenever a variable in the body of my post is of type reference I am unable to set it's value. The ticket ...
Hi all, We are just about to have an audit and I have been asked to come up with a solution on allowing the auditors "Read Only" access into SN. After reading all the forums to see what other admins have done, I am still lost as to what route is bes...
How to convert the HTML content of an field from my incident form to the custom table (New Table) field which is Plain text? Incident html field (u_Htext) - Type -- HTML custom table field - (u_description) -- Type -- String Any idea will be app...
Hi, gr = new GlideRecord('incident');gr.addQuery('stateNOT IN6,7,8');gr.query();while (gr.next()) {gr.description = gr.description + '.';gr.update();} The above is a small code i am writing to update all open incidents(anything except Resolved, Close...
Hi All, When we place our incidents in the state of 'pending' we have an additional sub state field. One of the options is 'pending client information'. When in this state the SLA pauses until we receive the details from the client. Part of our pro...
When a P1 incident is assigned to a group, customer needs a Voice message/Phone call to their mobile number stating a P1 incident is assigned to their group.I have already configured email/SMS notification. Its working fine. Customer needs to Voice m...
