How to hide a field in widget??
Hello Team, I want to hide the "Justification" field when the "Requested for" field is empty. But this is widget how to do this??
Forum Posts
How can I merge two PDF files?
tl;dr I need to take a PDF file attached by a user and programmatically add a page to it that contains information from ServiceNow. I'm setting up a system to allow users to submit invoices through ServiceNow. The invoices will go through a review an...
Resolved! Updating parent field when the Child records are updated
I have a Related list called Affected CI under a Form. The requirement is that when the number of Affected CI > 3 the field on parent form Change type should be set to Complex else if it is less then change type is Standard . I wrote a Business rule ...
Resolved! How to set Record producer default value
Dear all, I have define a Record producer which is mapped to task table I am struggling for days now in order to be able to set the default value of my record producer based on below capture : Any idea how should I set my Assigned to default value w...
Resolved! How can I Set Value to snRecordPicker if the rowCount is 1
Is there a way that I can set a default value or auto-populate a value into snRecordPicker widget in service-portal page, only if the table has only one record in it (if getRowCount is 1). Looking for some good suggestions. Thanks, Ashwath
Resolved! Display Variable Editor in Service Portal
Hi guys,I have followed the workaround in the article in HI below...ServiceNow KB: In Service Portal, the Variable Editor widget does not work with sc_task records and does not load client… I have then cloned the sp-variable-editor and embed it to t...
Resolved! Email script to set the TO field
Hello All, a simple scripting question.I am using email methode ' addAddress(String type, String address, String displayname) - type can be "cc" or "bcc" ' in my email script with the help of this method I am able to send "CC" OR "BCC" but I want to ...
Resolved! How to make all fields on the SP profile Page read only?
Hi allI've been working on the widget profile in the SP, and I have noticed some fields are read only and some are not. I would like to make them all read only but cannot tell what is driving the read only vs not? It looks like my custom fields are t...
Resolved! Scripted notification recipients
I have a Notification record on the incident table: I want to script the recipient list "Who will receive". How can I script the recipient list?
Resolved! CTI Business Rule Override not working
Hi, I have a customer requirement regarding CTI Integration. Instead of using the default behavior with the CTI Processing Business Rule, I would like to create a (Service Desk) Call on the new_call table. There are a few posts mentionning the creati...
Resolved! advanced view rules
can we use both condition and check the logged in users role in the advanced view rules ? as we cannot use the current element in the view rules how do we check condition (where open RITM is from software catalog ) and logged in user has itil role t...
Resolved! Calling multiple functions Script include - Server side
Is it possible to declare multiple functions inside script include and call it from business rule.
Resolved! How to delete more than 13 thousand records from a table at once?
I tried that "System Nav-->Tables & Columns-->Delete all records--> Type Delete" thing, but that didn't work. When I select the records to delete, they take forever to show the popup that asks Whether or not to delete:- Surely there must be another...
Resolved! Insert/Send multiple attachments through REST API in scoped application
Hi All, I am posting this here as i couldn't find sufficient information over the internet. Requirement: Integration of two servicenow instance to send and recieve multiple attachments on INCIDENT module. Problem Summary: Of the two ,one instance is ...
How to make assigned_to field dependent on assignment group on a UI page
Hi All,I am designing an UI page which consists of Assignment Group and Assigned To fields. I am struck at a point where in i want to make assigned to field dependent on assignment group. like after selecting assignment group and if i select assign...
