Hello guys. I currently work as an IT Service Desk Analyst and the ServiceNow Helsinki was deployed to us just this year. I was wondering how we could get back the timestamp on the work notes that I write because I seem to have lost it together with ...
Hi all, gotta question for you. It's not clear what credentials I need to use and how to use them in the following scenario:SN > MidServer > PowerShell > Active Directory > Create New User.I have a credential that I can use locally on the Mid Server ...
Hello all, I have created a web services table and I'm trying to post data to it using the import set API. I'm using a URI of this style: https://myinstancedev.service-now.com/api/now/import/u_my_inbound I can see that the table name is correct but w...
I'm trying to add an image as email header in Servicenow using mail scripts calling from email template. I'm able to see the image perfectly but its not responsive when delivered to outlook. When I maximize the screen in outlook, header breaks in mid...
We have a standard signature that I would like to have removed to improved legibility in incidents. Reading this thread: https://community.servicenow.com/thread/180541 I see that it looks like we can do it in an inbound action. Is that right? ...
Hi community, I've got a workflow run script activity that is calling a script include, passing it a couple values, and then I need the script include to pass back 2 values from a GlideRecord. To do this I'm trying to build a JSON object to handle t...
Hi There,ATF rolls back changes after testing as default but in some cases, I would like to use the automation to create the testing data. Do we have any option to turn it off? keep the data created after running the ATF?Thanks
In a scoped application (not Service Catalog) I have a workflow that creates an approval for the manager to approve a job description. The creation of the approval (rejection/approvals) is working fine. But I do not see any emails that an approval re...
I am getting a "Missing semicolon" compile error on line 10 "If (gen.u_gen_cpu_name == ci.cpu_name){" of my script below: //get CIsvar ci = new GlideRecord('cmdb_ci_computer');ci.query();while (ci.next()) { //get the Generation record for this CI ...
When using the 'Edit' button on a many-to-many related list, is there a way to include the 'Show related fields' option in the filter builder? Or some other way to allow the user to include dot-walked fields in their filter? For example, on the Group...
Hi All, I have created an table with some field and buttons. My table form is working fine w.r.t functionality but I need to make one change as per the Inputs received from Customer. On my form there are some field whose names are long and hence the...
Dear now Community Members, I seem to be unable to "find" the work_notes of my Catalog Task. :'( The approach is to display the work_notes of a Catalog Task in the Approval - User request. To set the work_notes I've already found a solution (link ->...
The catalog items on my SC Category Page are not showing in the same order that they are in the Service Catalog in the instance. They sort by order in the Service Catalog in the instance. I have put all of my catalog items in 'Order', so that's not ...
After Upgrading to Kingston and Cloning back to my environments the Scoped application is missing in studio. I installed it from Applications > Downloads but I am unable to open it in studio. This was my first application and I feel I may have miss...
Hi folks,Is there a API that supports the looping of each field in a table with GlideRecord? Likevar i=1;For each FIELD in FIELDS { gs.print('Field ' + i + ': ' + FIELD.name);}Any advise would be appreciated.Thanks,
