set the incident state to closed if incident resolved time is greater than 5 minutes

[Ashok kumar]

Hi my requirement is    after incident has been resolved  , if resolved time is greater than 5 min ,  automatically set the incident state to closed . 

I have tried , but I am not getting result . please correct me where I am wrong 

[Mohith Devatte]

Hello @Ashok Kumar ,

Can you please check if backend names of your state choices "Resolved " and "Closed" are correct ?

Also when are you trying to trigger the BR ? Is there any condition ? If yes please check if its satisfying the condition and also if its satisfying make sure that its past 5 Minutes after incident is resolved and then try 

If this helped you mark the answer correct

Thanks

[Ashok kumar]

Yes Mohith backend names are correct ,    and I  have not mentioned any condition in when to run 

[Community Alums]

You are using wrong approach - Business Rules are triggered on given event happening and you need to check for condition to make action, so you must either do CRUD or display given record in order the BR to trigger itself. So it wont be useful here going this way...

I would go with using simple flow or workflow, triggered on incident state changing to Resolved and waiting for 5 mins , then closing the incident and setting it to inactive. 
Other approach is using scheduled job or even fire event and handle it from there - but easiest is with workflow / flow.

[Dr Atul G- LNG]

Check is this property impacting