Set up only users with custom roles to see the announcement

[BoHyun Jung]

I want to set up an announcement so that only users with a custom role called u_common_account can see the announcement. If I set it like the attached image, the announcement is visible to all users.

[SN_Learn]

Hi @BoHyun Jung ,

Please check the below ServiceNow Doc:

User criteria properties for Service Portal 

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[BoHyun Jung]

Hi @SN_Learn 

Why is there a Role field in the announcement?

[SN_Learn]

Hi @BoHyun Jung ,

That is to allow the roles defined on that field to view the announcements when public field is not set to true.

Trying to edit User Criteria for SP Announcements, pages, and widgets. 

How can we display announcement based on user location 

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[SN_Learn · Accepted solution]

Hi @BoHyun Jung ,

I have tried to replicate the scenario but couldn't, please check the screenshots:

1. Created a custom role named 'u_announcement_user' 

2. Created an announcement and provided the below above role as condition

3. Provided the role to one user 'Allan'

4. The announcement is visible to Allen after impersonation

5. Impersonated a user who is not having that role: 

No announcement found:

Please share some references/screenshots to debug your issue.

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