Set User Criteria on Virtual Agent Topics?

Steve Kelly
Mega Sage

This seems like a simple one, but it doesn't look like you can restrict Virtual Agent topics using User Criteria, like you can with most everything else on the Service Portal. Anyone have any insight on this? Seems like a big oversight if you cannot do it.

5 REPLIES 5

I don't think so, as of yet.... It can be scripted as a workaround but not as direct functionality.