Set User Criteria on Virtual Agent Topics?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-19-2019 01:29 PM
This seems like a simple one, but it doesn't look like you can restrict Virtual Agent topics using User Criteria, like you can with most everything else on the Service Portal. Anyone have any insight on this? Seems like a big oversight if you cannot do it.
Labels:
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-14-2021 06:46 AM
I don't think so, as of yet.... It can be scripted as a workaround but not as direct functionality.