Set values of a record producer (via switch case scripting)

glawson_pgatss
Tera Contributor

‎10-31-2023 11:55 AM

Hello everyone! I am working on a script to pass information from a record producer into an incident form as work notes. I am using a switch to produce the results and have successfully employed it for a specific case (New Hire/Rehire) but the other cases are not producing work notes. Any assistance is appreciated!

 

switch (producer.subcategory + "") {
	case 'hr_action_notice':
	case 'hr_action_notice_not':
		switch (producer.ticket_subject + ""){
		case 'New Hire/Rehire':
			current.short_description = 'New Hire/Rehire';
			current.work_notes = 'Hire Associate Reason: ' +producer.hire_associate_reason+  "\n"+
			'Job Requisition to be Hired: ' +producer.job_requisition_to_be_hired+  "\n"+
			'Candidate Name: ' +producer.candidate_name+  "\n"+
			'Hire Date: ' +producer.hire_date+  "\n"+
			'Job Status: ' +producer.job_status "\n"+
			'Job Title: ' +producer.job_change_title2+  "\n"+
			'Compensation: ' +producer.compensation+  "\n"+
			'Additional Info: ' +producer.additional_info_comment_section;
				break;
		case 'Job Change':
			current.short_description = 'Job Change';
			current.work_notes = 'Associate Name: ' +producer.associate_name+  "\n"+
			'Workday ID: ' +producer.workday_id+  "\n"+
			'Effective Date: ' +producer.effective_date+  "\n"+
			'Job Change - Reason: ' +producer.job_change_reason+  "\n"+
			'Job Status: ' +producer.job_status+  "\n"+
			'Job Title: ' +producer.job_change_title2+  "\n"+
			'Additional Info: ' +producer.additional_info_comment_section;
				break;
		case 'Termination':
			current.short_description = 'Termination:';
			'Termination Reason: ' +producer.termination_reason+  "\n"+
			'Associate Name: ' +producer.associate_name+  "\n"+
			'Workday ID: ' +producer.workday_id+  "\n"+ 
			'Last Day Worked: ' +producer.last_day_worked+  "\n"+
			'Additional Info: ' +producer.additional_info_comment_section;
				break;
}
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4 REPLIES 4

Tai Vu
Kilo Patron
Kilo Patron

‎10-31-2023 09:58 PM - edited ‎10-31-2023 09:59 PM

Hi @glawson_pgatss 

Let's try the below adjustment.

 

var short_description = '';
var work_notes = '';
switch (producer.subcategory + "") {
    case 'hr_action_notice':
    case 'hr_action_notice_not':
        switch (producer.ticket_subject + "") {
            case 'New Hire/Rehire':
                short_description = 'New Hire/Rehire';
                work_notes = 'Hire Associate Reason: ' + producer.hire_associate_reason + "\n" +
                    'Job Requisition to be Hired: ' + producer.job_requisition_to_be_hired + "\n" +
                    'Candidate Name: ' + producer.candidate_name + "\n" +
                    'Hire Date: ' + producer.hire_date + "\n" +
                    'Job Status: ' + producer.job_status + "\n" +
                    'Job Title: ' + producer.job_change_title2 + "\n" +
                    'Compensation: ' + producer.compensation + "\n" +
                    'Additional Info: ' + producer.additional_info_comment_section;
                break;
            case 'Job Change':
                short_description = 'Job Change';
                work_notes = 'Associate Name: ' + producer.associate_name + "\n" +
                    'Workday ID: ' + producer.workday_id + "\n" +
                    'Effective Date: ' + producer.effective_date + "\n" +
                    'Job Change - Reason: ' + producer.job_change_reason + "\n" +
                    'Job Status: ' + producer.job_status + "\n" +
                    'Job Title: ' + producer.job_change_title2 + "\n" +
                    'Additional Info: ' + producer.additional_info_comment_section;
                break;
            case 'Termination':
                short_description = 'Termination:';
                work_notes = 'Termination Reason: ' + producer.termination_reason + "\n" +
                    'Associate Name: ' + producer.associate_name + "\n" +
                    'Workday ID: ' + producer.workday_id + "\n" +
                    'Last Day Worked: ' + producer.last_day_worked + "\n" +
                    'Additional Info: ' + producer.additional_info_comment_section;
                break;
        }
        current.short_description = short_description;
        current.work_notes = work_notes;
        break;
}

 

Let me know if it works for you.

 

Cheers,

Tai Vu

 

glawson_pgatss
Tera Contributor
In response to Tai Vu

‎11-01-2023 04:20 AM

Hey Tai,

 

That did not change the output for Job Change or Termination.

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glawson_pgatss
Tera Contributor
In response to Tai Vu

‎11-01-2023 05:15 AM

Hey Tai, this broke integration and nothing is coming over from opening incidents from the record producer.

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Tai Vu
Kilo Patron
Kilo Patron
In response to glawson_pgatss

‎11-01-2023 08:42 PM

Hi @glawson_pgatss 

It works quite well per my check.

TaiVu_0-1698896452391.png

TaiVu_1-1698896456760.png

TaiVu_2-1698896468334.png

TaiVu_3-1698896476370.png

TaiVu_4-1698896480691.png

 

 

Let's double-check the Case Condition's Value and the actual value from your input in the variables Subcategory and Ticket Subject.

 

Cheers,

Tai Vu

 

 

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