setPreference in a scoped application

[Jack Littlewort]

Hi,

What is the correct way to use the setPreference function to set a user preference in a scoped application?

[Pratiksha Kalam]

Hello,

You can create script include and call that from scoped application.

Have look on this,

http://www.john-james-andersen.com/blog/service-now/servicenow-user-preferences-server-client-access...

If answer is helpful please mark correct or helpful!

Thanks,

Pratiksha

[Jack Littlewort]

I have tried this method and it doesn't seem to work.

I am attempted this in a virtual agent script, I'm not sure if that has any affect on setting user preference.

[Willem]

You can try this:

grUserPreference = new GlideRecord('sys_user_preference');
grUserPreference.addQuery('name',< your user preference >);
grUserPreference.query();
if( grUserPreference.next() ) {
       grUserPreference.value = <your value>;
       grUserPreference.update();
}

[Jack Littlewort · Accepted solution]

I have found the solution to this, you have to use savePreference when in a scoped app.

https://docs.servicenow.com/bundle/orlando-application-development/page/app-store/dev_portal/API_ref...