Setting Priority on SCTASKs

[Christine24]

I'm trying to write a script to set Priority on Service Catalog tasks. We have a form that asks about Impact/Urgency and when I tried to set Priority with a script, nothing happens. Originally I tried to just set the Impact and Urgency with my script so that I could use Priority Lookup Rules, but that did not seem to work. I then tried to make a script using our Priority matrix, but that's not setting anything either.

Here is my current script (but I would love to go back to the original plan of just mapping Impact/Urgency and then having the Lookup Rules set Priority):

if(current.variables.impact == 1 && current.variables.urgency == 1)
    {
        current.sc_task.priority.Value = 1;
    }

else if(current.variables.impact == 2 && current.variables.urgency == 1)
    {
        current.sc_task.priority.Value = 2;
    }

else if(current.variables.impact == 3 && current.variables.urgency == 1)
    {
        current.sc_task.priority.Value = 3;
    }
else if(current.variables.impact == 1 && current.variables.urgency == 2)
    {
        current.sc_task.priority.Value = 2;
    }
else if(current.variables.impact == 2 && current.variables.urgency == 2)
    {
        current.sc_task.priority.Value = 3;
    }
else if(current.variables.impact == 3 && current.variables.urgency == 2)
    {
        current.sc_task.priority.Value = 4;
    }
else if(current.variables.impact == 1 && current.variables.urgency == 3)
    {
        current.sc_task.priority.Value = 3;
    }
else if(current.variables.impact == 2 && current.variables.urgency == 3)
    {
        current.sc_task.priority.Value = 4;
    }
else if(current.variables.impact == 3 && current.variables.urgency == 3)
    {
        current.sc_task.priority.Value = 4;
    }

[Chavan AP]

hey hi Christine

i have reproduced your requirement in my personal instance as below in it worked as expected.

Added below two variables to get impact and urgency in catalog item

now as per your requirement you want to update the priority of catalog task, so ether you can write a BR on sc_task table or you can write a script in workflow itself

try below script it worked for me:

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id','fd854303db2640109648196c29961966'); //RITM sys_id
gr.query();
while(gr.next()){
gs.log("Impact is: "+gr.variables.impact) ;
gs.log("Urgency is: "+gr.variables.urgency);
	
	if(gr.variables.impact == 1 && gr.variables.urgency == 1)
    {
       current.sc_task.priority.Value = 1;
		gs.log('priority is 1');
    }

else if(gr.variables.impact == 1 && gr.variables.urgency == 2)
    {
        current.sc_task.priority.Value = 2;
		gs.log('priority is 2');
    }
	
		current.update();
}

Output SS:

feel free to ask incase of any query.

Please mark correct and helpful if this resolves your query

regards,

ajay

[Christine24]

So I gave that a try and it is still not working. I did put it in my workflow (as run script) and got an error for current.update() which I then removed. It warned me of an endless loop which I didn't want to mess with. Any thoughts?